Legal

Privacy Policy

Last Updated: May 2026 | Effective: May 2026

1. Information We Collect

1.1 Provided Directly by You

• Personal Identification: Name, date of birth, time of birth, place of birth (for Kundli generation)
• Contact Information: WhatsApp number, email address
• Payment Details: Transaction data (full card details processed by third-party gateways only — we do not store card numbers)
• Communication Content: Messages and questions shared via WhatsApp
• Booking Details: Pooja preferences, scheduling, addresses for home poojas

1.2 Collected Automatically

• Device information (type, OS), usage data, IP address, approximate location, and cookies on our website

2. How We Use Your Information

• Provide astrology consultations and Kundli/horoscope reports
• Arrange and coordinate Pooja services (pandit assignment, samagri sourcing)
• Process payments and send booking confirmations
• Send monthly horoscope updates and service notifications via WhatsApp
• Improve our services and comply with applicable laws
• Respond to queries and resolve disputes

3. Sharing Your Information

We do not sell your personal data. We may share with:

• Astrologers and Pandits: Necessary details to provide your requested service
• Payment Processors: For secure transaction processing
• Technology Partners: Platform operations (under strict data protection agreements)
• Legal Authorities: When required by law or court order

4. Data Retention

We retain personal data as long as necessary to provide services and comply with legal obligations. Birth data is retained to enable repeat consultations. You may request deletion at any time by contacting us.

5. Data Security

We implement industry-standard security measures including encryption and access controls. No electronic transmission is 100% secure, but we commit to notifying you promptly of any data breach.

6. WhatsApp Platform

Our services operate via WhatsApp (a Meta product). By using our services, you also accept WhatsApp's Privacy Policy. We are not responsible for WhatsApp's independent data practices.

7. Your Rights (DPDP Act 2023 & applicable laws)

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Withdraw consent for marketing communications at any time
• Lodge complaints with relevant data protection authorities

Contact: privacy@asktro.in or WhatsApp +91 92895 00122

8. Children's Privacy

Our services are not directed to persons under 18. We do not knowingly collect data from minors. If discovered, such data will be deleted promptly.

9. Changes to This Policy

We may update this policy periodically. Significant changes will be notified via WhatsApp or email. Continued use constitutes acceptance.

10. Grievance Officer